Refund policy

Village Heights
Website: www.villageheights.shop

At Village Heights, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a simple and convenient return and exchange process.

Return Window

We accept returns within 30 days from the date you receive your order.

To be eligible for a return, the item must be returned in its original condition, including original packaging, accessories, and any included parts.

How to Request a Return

If you would like to return an item, please contact our customer support team before sending the product back.

Customer Support
Email: support@villageheights.shop
Phone: +1 (323) 463-9410

Our team will review your request and provide the correct return instructions.

Return Shipping Process

Approved returns must be sent by mail.

For approved returns, Village Heights provides free return shipping. You will not be responsible for any return shipping fees.

Please do not send items back without contacting us first, as we need to confirm your return request and provide the correct return details.

Once your return request is approved, we will provide the necessary instructions to complete the return process.

Refunds

Once we receive your returned item, we will inspect it and process your refund within:

7 days after we receive the returned item

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges

We accept exchanges.

If you would like to exchange an item, please contact us within the 30-day return window, and our team will assist you with the exchange process.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and help resolve it.

Customer Support

If you have any questions about returns, refunds, or exchanges, our team is available to assist you.

Email: support@villageheights.shop
Phone: +1 (323) 463-9410

We respond to all messages within 24 hours.

Live chat is also available on our website for quick assistance.

Business Hours:
Open 7 Days a Week
Monday–Saturday: 10:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM
(Pacific Time – Los Angeles Time)

Thank you for choosing Village Heights. We appreciate your business and are always happy to help.