Terms of service
Welcome to Village Heights. By using our website, placing an order, or purchasing products from us, you agree to these Terms of Service.
Please read these terms carefully before using our website or completing a purchase.
Website Use
You may use our website for personal shopping purposes only.
You agree not to:
Use our website for unlawful purposes
Attempt to interfere with website operation or security
Provide false information when placing an order
Misuse our products, services, or website content
We reserve the right to refuse service or cancel orders when necessary to protect our business and customers.
Product Information
We make every effort to display product descriptions, images, colors, and details as accurately as possible.
Because products may be handmade, seasonal, or displayed differently depending on your device settings, slight variations may occur.
Product availability may change without notice. If an item becomes unavailable after purchase, we will contact you regarding your order.
Orders and Payments
By placing an order with Village Heights, you agree to provide accurate and complete order information.
We accept the following payment methods:
American Express (Amex)
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
Visa Electron
All payments must be completed before orders are processed.
Village Heights reserves the right to cancel or refuse any order due to issues such as incorrect pricing, suspected fraud, product availability, or other order concerns.
Shipping
We provide free standard shipping on all orders across the United States.
No minimum spend required
No membership required
No hidden fees
We do not offer international shipping.
Orders are processed within 1–2 business days (Monday–Saturday).
Estimated delivery time is 4–6 business days from order placement, including processing and transit time.
We and our carriers do not operate on Sundays or public holidays. Holidays may add one extra business day.
For complete details, please review our Shipping Policy.
Returns, Refunds, and Exchanges
Village Heights accepts returns within 30 days of receiving your order.
We offer free returns on approved return requests. There is no return shipping cost for approved returns.
Approved returns must be sent by mail.
Please contact us before sending any return so we can confirm your request and provide the correct return details.
Refunds are processed within 7 days after we receive and inspect the returned item.
We accept exchanges. For complete details, please review our Return, Refund & Exchange Policy.
Intellectual Property
All website content, including text, images, graphics, logos, and other materials, belongs to Village Heights or is used with permission.
You may not copy, reproduce, modify, or use our content without written permission.
Privacy
Your privacy is important to us. Any personal information collected through our website is handled according to our Privacy Policy.
We do not sell or rent customer information.
Limitation of Responsibility
Village Heights is not responsible for delays caused by circumstances outside our control, including shipping carrier delays, weather events, holidays, or other unexpected situations.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business or services.
Any updates will be posted on this page with the revised information.
Contact Us
If you have questions about these Terms of Service, please contact us.
Village Heights
Website: www.villageheights.shop
Address: 122 N Larchmont Blvd, Los Angeles, CA 90004, United States
Phone: +1 (323) 463-9410
Email: support@villageheights.shop
Business Hours:
Open 7 Days a Week
Monday–Saturday: 10:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM
(Pacific Time – Los Angeles Time)
We respond to all messages within 24 hours. Live chat is available on our website.